Customer Experience
The latest updates, ideas and guides from our team.
Recent posts
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4 ways to get started with customer feedback
Whether you’ve just started your business or your company already has an established online reputation, acquiring and managing customer reviews can be challenging. Entrepreneurs are particularly worried about negative comments…
Weronika
October 7, 2024
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5 min read -
6 practices to help you build a CX program in your business
Nowadays, customer experience is key to any business. CX matters most for companies that provide services for multiple customers a day. This includes brick-and-mortar businesses, such as stores, health clinics,…
Weronika
October 7, 2024
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7 min read -
The future of brick-and-mortar shopping
In the previous article about customer expectations towards brick-and-mortar shopping, we mentioned that this sales channel is still appreciated by almost 30% of respondents. Brick-and-mortar shopping is still here, but…
Weronika
October 7, 2024
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5 min read -
Omnichannel marketing management: best practices in Customer Experience
When consumers have countless touchpoints with a brand – from traditional retail stores through social media to mobile apps – creating a consistent and engaging customer experience becomes a real…
Weronika
October 7, 2024
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5 min read
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Most popular posts
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Revolutionary marketing strategies: How the ROPO effect changes the approach to advertising
Revolutionary marketing strategies: How the ROPO effect changes the approach to advertising
Weronika
October 4, 2024
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5 min read -
6 practices to help you build a CX program in your business
6 practices to help you build a CX program in your business
Weronika
October 7, 2024
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7 min read -
The Art of Engaging with Customer Reviews
The Art of Engaging with Customer Reviews
Weronika
October 7, 2024
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8 min read -
Korzyści płynące z zarządzania reputacją online
Korzyści płynące z zarządzania reputacją online
Weronika
October 4, 2024
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5 min read
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